Checking your session
One moment while we confirm your account
VERIFYING
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member account

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Needs attention
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Package
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Open →

What's next

+ Book another
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Need a different time?
Nothing booked yet. Book a session →
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A dot marks a booked session. Open a marked day to see it in Sessions.

Updates

Nothing yet. Bookings, notes from your coach and payments show up here.
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Payment paused · under review
Session{{ n.session }}
Policy{{ n.policy }}
You accepted{{ n.accepted }}
Query this with {{ n.coachFirst }} →

Upcoming sessions

+ Book another
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Book it →
No sessions yet. Find a coach →
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Need a different time?
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Cancelling a moved session costs you nothing · full credit back, no free session used
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Suggest another time
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Past sessions

Nothing yet. Once a session is done it stays here, with your coach's note.
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Packages & Agreements

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From your coach

An agreement is waiting for you

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Sessions
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Total
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Valid
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Closes on
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Read the full Client Agreement →
{{ agrTickMark }} I have read and accept the agreement above
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Paying is how you accept. Your agreement starts today, not the day it was sent.
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Tick the box above to continue
Payment did not go through

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{{ p.coach }} New agreement
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No packages yet. When a coach sends you one it appears here for you to review.
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{{ r.left }} of {{ r.total }} left {{ r.caret }}
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Ending requested
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{{ r.exCoachFirst }} has been told. If you change your mind you can withdraw this and carry on as normal.

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This does not change anything. Your package still closes on the date above.
Package {{ r.pkgTitle }}
Package total {{ r.priceLine }}
Expires {{ r.expires }}
Free sessions {{ r.passes }} of 2 remaining
Client agreement {{ r.acceptedLine }}
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Book a session View agreement / PDF → Ask your coach →
Cancellation requested · under review
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Past packages

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Agreement & settlement →
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{{ a.summary }} · sent {{ a.sentDate }}
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 View agreement →
Unsuccessful payment

Payments & refunds

Held by Stripe for you
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Reserved on your card
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Downloaded ✓
DATE
COACH
DESCRIPTION
AMOUNT
STATUS
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Queries & Concerns

Nothing raised yet. If something is not right with a session, a charge or a coach, tell us and it gets its own record.
Full record of every case, open or resolved. Open a case to see its timeline and reply.
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Settings

Profile
Name
Phone
Email
Saved ✓
Check your new inbox, we've sent a confirmation link. Your email updates once you click it. Until then, {{ activeEmail }} stays active.
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You came in from a reset link, so choose a new password now. We do not need the old one.
New password
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Password saved ✓
Training notes
Things your coaches should know

Optional. Written by you, editable any time, and shown to a coach whenever you book with them, so every session is safe and personal. Visible only to your booked coaches and Intervia staff.

Saved ✓ Your coaches will see this on your next booking
Notifications
Which emails you get from us
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We will always email you about payments, agreements and anything affecting money, even with these switched off.
Data and privacy
Download my data

We will email you a copy of the personal data Intervia holds about you

On its way to your email ✓ Already requested today
Request account deletion

We check that nothing is still open, then close your account and delete your personal data
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Log out →

Review agreement

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Sessions in package{{ raSessions }}
Package rate{{ raRate }} per session
Total{{ raTotal }}
Cadence{{ raCadence }}
Valid until{{ raValidUntil }}
Cancellation notice{{ raNotice }}
Free sessions{{ raPasses }}

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✓

Agreement active

Payment received. {{ raCoach }}'s agreement is now active, dated to today.

Cancel this session?

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✓

Cancelled

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Coach didn't show?

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Tell us and we'll pause this session while Intervia reviews it, your credit is protected
✓

Thanks, we've paused this session and will review it. Your credit is protected.

About this charge

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This session has not happened yet. Cancelling it now returns the full amount, and there is nothing else to settle.
Still not right?

Raise a concern

What is this about?

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Which package
Which coach
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Tell us what happened. It gets a reference and a thread, and we reply within 24 hours.

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A concern does not hold any money. If it is about a session that was delivered, raise a query on that session instead. A query holds the payout until it is settled.
✓

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We reply within 24 hours. You can add to the thread any time.

Something wrong with this session?

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Your coach and Intervia both read this. Payment stays held until we settle it, within 7 days.
One query per session, and the outcome is final. Include everything now.
✓

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Payment for this session is held until it is settled. Your coach can put their side on the record, and we settle it within 7 days.

Pause this package?

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Your 90 days keeps running, this does not extend your package or refund anything. It stops sessions being booked and stops reminders until you resume. If the package is still paused at day 90, it is settled through the refund ladder.
✓

Package paused

Your coach has been told. Sessions cannot be booked from this package until you resume, and your 90 days keeps running.

Request cancellation

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We'll review with your coach and refund unused sessions according to your agreement. Usually resolved within 3 working days.

Reason
✓

Request received

We'll review with your coach and refund unused sessions according to your agreement. Usually resolved within 3 working days.

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WORKING OUT YOUR REFUND
You bought {{ exBoughtSessions }} {{ exPaid }} You have used {{ exUsedSessions }}
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Your refund {{ exRefundAmt }}

Your package rate was a discount for booking ten sessions. Sessions you actually took are charged at the normal one-off rate, and the rest comes back to the card you paid with.

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We will not ask you anything until we can show you the number.
✓

Ending requested

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Something not right?

Tell us what is happening and we will open a case. Your package still closes on its date either way, and nothing you write here can stop that.

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✓

Case opened

Intervia will read it and get in touch. Your package still closes on its date.
Case {{ caseId }}
Your member no. {{ memberNo }}

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The outcome
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The reason

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Written by Intervia
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Settlement record missing
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{{ f.name }} {{ f.size }} ×
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This case is settled. Comments are read by Intervia but cannot change the outcome.

Download my data

Choose what you'd like a copy of

Select all

We'll send it to {{ accEmail }}, the address on this account. To send it somewhere else, change your email in Profile first.

Your account cannot be closed yet

Here is what is still open:

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Once these are settled you can request deletion again

Request account deletion

We will close your account and delete your personal data. Some records are kept where the law requires it, and your coaches keep their own records of sessions you did with them. We will email you to confirm once this is done.