How Intervia Interval Pte. Ltd. collects, uses and protects personal data, in line with Singapore's Personal Data Protection Act (PDPA).
To provide the service, verify coaches, process payments and payouts through our payment provider, send transactional and reminder messages, prevent fraud, and comply with law.
For your Intervia account, coach or member sign up, verification, billing and platform use, Intervia is the organisation responsible for your personal data. For the client records a coach keeps on the platform (bookings, sessions, packages, notes), the coach is the organisation responsible for that data, and Intervia acts as the coach's data intermediary, processing it only to provide the platform. This matches the coach and client agreements issued on the platform.
You give consent when you create an account, book a session or submit your details. You may withdraw consent at any time by contacting us. If you withdraw consent we may be unable to provide the service to you.
We share data only as needed to run the service, with named processors: Stripe (payments and payouts), Supabase (hosting and database), Cloudflare (website delivery), and Resend (transactional email). Member payments are charged by Stripe directly to the coach's own Stripe account; Intervia does not itself receive or hold funds, and payment card data is handled by Stripe under its own terms.
If coach to client communication runs over a third party channel such as WhatsApp, that channel's own privacy terms also apply to those messages.
We keep account and profile data while your account is active and for 12 months after it closes. We keep booking, package, payment, refund and case records for 5 years from the end of the financial year they relate to, as Singapore tax and company law requires for financial records. We keep coach identity documents until verification is decided and for 12 months after the coach leaves the platform, then delete them. Records of a freeze, suspension or termination are kept for 5 years. After these periods data is deleted or anonymised.
We take reasonable technical and organisational measures to protect personal data. No system is absolutely secure and we cannot guarantee absolute security.
Data may be processed outside Singapore by our providers. Where it is, we require protection comparable to what the PDPA requires.
You may request access to, or correction of, your personal data. To make a request, write to us at the contact address below. We will respond within a reasonable time.
Our Data Protection Officer is Jessica Chan. For any request about your personal data, including access, correction or withdrawal of consent, write to heyintervia@gmail.com with "Data protection" in the subject line. We respond within 30 days.
We use cookies to keep you signed in, remember preferences and understand how the platform is used. You can control cookies through your browser settings; some features may not work without them.
We may update this policy from time to time and will notify you of material changes. Contact: heyintervia@gmail.com