How GymSpace Pte Ltd collects, uses and protects personal data, in line with Singapore's Personal Data Protection Act (PDPA).
Coach licence documents and any identity or NRIC adjacent data are sensitive. Confirm exactly what identity data is collected, and that consent and retention wording matches.
To provide the service, verify coaches, process payments and payouts through our payment provider, send transactional and reminder messages, prevent fraud, and comply with law.
For your Intervia account, coach or member sign up, verification, billing and platform use, Intervia is the organisation responsible for your personal data. For the client records a coach keeps on the platform (bookings, sessions, packages, notes), the coach is the organisation responsible for that data, and Intervia acts as the coach's data intermediary, processing it only to provide the platform. This matches the coach and client agreements issued on the platform.
You give consent when you create an account, book a session or submit your details. You may withdraw consent at any time by contacting us. If you withdraw consent we may be unable to provide the service to you.
We share data only as needed to run the service, with named processors: Stripe (payments), Supabase (hosting and database), and our email and messaging provider. Intervia facilitates payments through Stripe but does not itself hold funds; payment data is handled by Stripe under its own terms.
Confirm the final list of sub processors before go live.
If coach to client communication runs over a third party channel such as WhatsApp, that channel's own privacy terms also apply to those messages.
We keep personal data while your account is active and for as long as required by law, then delete or anonymise it.
Retention periods, especially financial and transaction records that Singapore law requires be kept (commonly 5 years).
We take reasonable technical and organisational measures to protect personal data. No system is absolutely secure and we cannot guarantee absolute security.
Data may be processed outside Singapore by our providers. Where it is, we require protection comparable to what the PDPA requires.
You may request access to, or correction of, your personal data. To make a request, write to us at the contact address below. We will respond within a reasonable time.
Our Data Protection Officer is Jessica Chan. For any request about your personal data, including access, correction or withdrawal of consent, write to heyintervia@gmail.com with "Data protection" in the subject line. We respond within 30 days.
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We may update this policy from time to time and will notify you of material changes. Contact: GymSpace Pte Ltd · heyintervia@gmail.com
This page is a general summary and does not constitute legal advice.