These terms govern use of Intervia, operated by GymSpace Pte Ltd ("Intervia", "we", "us"). By creating an account or using the platform you agree to them.
Intervia is a booking and business management platform connecting independent coaches with people seeking coaching ("members"). We provide software and payment facilitation. We are not a party to the coaching relationship, we do not employ coaches, and we do not deliver coaching ourselves.
Keep your account information accurate and your login secure; you are responsible for activity under your account. You must be at least 18 to hold an account. Sessions for a person under 18 are booked and managed through the account of a parent or guardian, who is responsible for the booking.
Coaches must provide services as described in their listing, hold and maintain any qualifications, licences or registrations required by law for their activity, keep their availability accurate, and honour booked sessions.
Provide accurate information, pay for the sessions you book, and follow each coach's cancellation window, which is shown before you confirm a booking.
Members pay through the platform using Stripe, our third party payment provider. Funds are held with Stripe and released to the coach 48 hours after each session ends. Intervia does not hold, custody or control member or coach funds at any point. We instruct the payment provider; we are not in the money path.
Coaches pay a flat subscription fee for the platform. Intervia takes no commission on booking payments: coaches keep their booking revenue minus Stripe's payment processing fee, which is charged by Stripe, not us. Members pay no platform booking fee. Refund terms are governed by the Refunds and Cancellations policy.
Cancellations and refunds are governed by the separate Refunds and Cancellations policy, which is incorporated into these terms by reference.
You have 48 hours after a session ends to raise a problem. After that window, the session is final and payment is released to your coach.
When either side asks to end a package, the package is frozen from that moment. Sessions still on the calendar are cancelled with no charge. Money held with Stripe stays where it is, and the coach's payments on that package pause until the ending is settled. If the request is withdrawn, payments resume and the member rebooks any cancelled sessions.
We may check coach credentials against public registries. We do not guarantee any coach's suitability, safety or qualifications. Members engage coaches at their own discretion.
You must not use the platform unlawfully, harass other users, or commit fraud. Payment for sessions booked on the platform must be made through the platform: taking those payments off platform removes the payment protection, records and dispute process that members rely on.
Intervia owns the platform and the Intervia brand. Coaches retain rights to their own content and grant us a licence to display it on the platform.
The platform is provided "as is". We are not liable for the acts or omissions of coaches or members. Our liability is capped.
You indemnify Intervia against claims arising from your misuse of the platform or your breach of these terms.
We may suspend or remove accounts for breach of these terms. Payouts already earned for delivered sessions are unaffected. Undelivered sessions follow the Refunds and Cancellations policy.
We may update these terms from time to time. We will notify you of material changes. Continued use of the platform after changes take effect means you accept them.
These terms are governed by the laws of Singapore.
GymSpace Pte Ltd · heyintervia@gmail.com
This page is a general summary and does not constitute legal advice.