These terms govern use of Intervia, operated by Intervia Interval Pte. Ltd. ("Intervia", "we", "us"). By creating an account or using the platform you agree to them.
Intervia is a booking and business management platform connecting independent coaches with people seeking coaching ("members"). We provide software and payment facilitation. We are not a party to the coaching relationship, we do not employ coaches, and we do not deliver coaching ourselves.
Keep your account information accurate and your login secure; you are responsible for activity under your account. You must be at least 18 to hold an account. Sessions for a person under 18 are booked and managed through the account of a parent or guardian, who is responsible for the booking.
Coaches must provide services as described in their listing, hold and maintain any qualifications, licences or registrations required by law for their activity, keep their availability accurate, and honour booked sessions.
Provide accurate information, pay for the sessions you book, and follow each coach's cancellation window, which is shown before you confirm a booking.
When a member pays, Stripe charges the member's card directly to the coach's own Stripe account through Intervia's Stripe integration. Intervia does not receive, hold, custody or control member or coach funds at any point, and keeps no credit balance for anyone. Intervia's own Stripe account receives coach subscription fees only.
The money sits in the coach's Stripe balance with payouts held. Intervia instructs Stripe to make each session's share payable to the coach 48 hours after that session ends, once the member's window to raise an issue has closed, and instructs refunds where these terms, the Refunds and Cancellations policy or the member's agreement with the coach require one.
Coaches pay a flat subscription fee for the platform. Intervia takes no commission on booking payments: coaches keep their booking revenue minus Stripe's payment processing fee, which is charged by Stripe, not us. Members pay no platform booking fee. Refund terms are governed by the Refunds and Cancellations policy.
Cancellations and refunds are governed by the separate Refunds and Cancellations policy, which is incorporated into these terms by reference, and by the agreement issued for each package.
You have 48 hours after a session ends to raise a problem with Intervia. While a problem is open, that session's money is frozen for both sides. After the window closes with nothing raised, the session is final and its share is released to the coach.
When either side asks to end a package, the package is frozen from that moment. Sessions still on the calendar are cancelled with no charge, no more can be booked, and the coach's payouts on that package pause until the ending is settled. If the request is withdrawn, payouts resume and the member rebooks. Packages do not renew automatically; nothing is charged without a new booking.
Before a coach is listed, Intervia checks by hand their coaching credential, identity document and photo, records the licence or certificate number on the credential, and requires a safe sport declaration. On approval Intervia issues a registration number. Verification confirms that the documents presented were consistent at the time of checking; it is not a guarantee of any coach's suitability, safety or ongoing qualification, and members engage coaches at their own discretion.
You must not use the platform unlawfully, harass other users, or commit fraud. Payment for sessions booked on the platform must be made through the platform: taking or soliciting those payments off platform removes the payment protection, records and dispute process that members rely on and is a breach of these terms.
Any problem with a session or a payment must be raised with Intervia first, where it is free. A member who starts a card or bank chargeback without first raising the problem with Intervia is in breach of these terms. Nothing in these terms removes any right you have under the law or your card's rules.
Intervia owns the platform and the Intervia brand. Coaches retain rights to their own content and grant us a licence to display it on the platform.
The platform is provided "as is". Intervia is not a provider of coaching and is not responsible for the acts or omissions of coaches or members. Nothing in these terms excludes or limits any liability that cannot be excluded or limited by law, including liability for death or personal injury caused by negligence, or for fraud.
Subject to that, Intervia's aggregate liability to a member arising out of or in connection with the platform in any 12 month period is limited to the amount the member paid for sessions and packages through the platform in the 12 months before the event giving rise to the claim. This limit does not apply to Intervia's wilful misconduct or to any amount of a member's money that Intervia instructed Stripe to move contrary to these terms or the member's agreement.
You indemnify Intervia against claims arising from your misuse of the platform or your breach of these terms.
Payout hold (coaches, money only). Where an amount is in question on a coach's account, Intervia may hold the coach's payouts. The coach stays listed and keeps coaching; sessions delivered are still released into their Stripe balance and applied to anything owed first; only the payout to their bank waits. A debt or negative balance, without more, is never a ground for freeze, suspension or termination.
Freeze (conduct or safety). Where a concern is raised about a coach's or a member's conduct, safety or compliance, Intervia may freeze the account while it looks into it. No new bookings or packages can be made, sessions on the calendar are cancelled with no charge to either side, single session money is returned to the member's card, and package sessions return to the package, which pauses with its money held with Stripe. A coach's listing is hidden. A freeze is reversible; on reinstatement packages resume with their window extended by the time frozen.
Suspension. Where a breach is established, Intervia may suspend the account. A suspension does everything a freeze does and then settles open packages: a suspended member's packages end as endings at the member's request; a suspended coach's packages end at the package rate so members keep their discount. A suspended account may be reinstated later as a fresh start.
Termination. For a serious breach, Intervia may close the account permanently. Termination does everything a suspension does, ends access for good and is recorded.
Intervia tells the person by email what action was taken and its general basis, and may withhold investigative detail, information about another person, or anything whose disclosure would prejudice an investigation or safety. The person may reply by email within 7 days with anything they want considered. Payouts already earned by a coach for delivered sessions are unaffected by any of these actions, other than a payout hold.
We may update these terms from time to time. We will notify you of material changes. Continued use of the platform after changes take effect means you accept them.
These terms are governed by the laws of Singapore.